***Current Wait Times for new orders are approximately 6 months***
No matter how in-demand my work ever becomes, I will always strive to keep my prices affordable to those less fortunate. My prices are, after all, only a fraction of those of my competitors (those few craftsmen who truly make each flute totally by hand). This pricing approach has created a demand for my work that is far greater than my ability to produce, which has caused me to work from a sold out status and back-order list for several years now.
Because of how many orders I usually have at any given time (always over 100) I do require payment in full and upfront to hold your place in line on the back-order list. You may cancel your order at any time within 6 months of placing it for a full refund.
When I go to work each day, I make the whistles or flutes that day which were next in line on the wait list, and I do not offer any paid list avoidance services. To be fair to everyone involved, everyone who orders will have to wait the full amount of time until I reach your spot on the wait list, whether you're the Queen or a pauper. All wait list wait time quotes are approximate, and may fluctuate due to the number of orders I receive. I know firsthand how annoying it is to have to wait for a flute, and I thank you for your patience as I work my way toward your order.
All orders made with United States shipping addresses will enjoy free domestic shipping through USPS 2-3 day delivery services. All international orders have a $25.00 USD International Shipping Surcharge added, and may be sent by different carriers depending on your region of the world. Buyer is responsible for having knowledge of and paying any additional import duties, fees or tariffs for their respective country. Depending on the total actual cost for shipping, you may receive a small shipping reimbursement after the item ships. The international shipping surcharge of $25.00 covers the first five flutes or whistles. For each additional item after 5 there will be $5.00 added incrementally for each item.
Due to the fact that each flute or whistle is totally handmade to order, plus given the sheer number of orders I have active at any given time, I do not accept returns. There are many videos online featuring my whistles, as well as positive reviews everywhere it is possible to post a review, and these sources will serve to inform you of the characteristics and qualities of the product you are purchasing from me. I'm also happy to discuss the playing characteristics with you personally prior to you ordering, to be sure it is a good fit. If for some reason you are still unsatisfied with the flute after receiving it, I'm sure you'll be able to resell it, and probably for more than you paid me for it, given how many people would likely jump at the chance to not have to wait the full time to receive it directly.
In the event of a defect which was my fault, or damage during shipment, I will of course still make good on the order so that you have exactly what you paid for. For claims regarding shipping damage, pictures of the packaging and flute will be required so that I can file a claim against the postal service for the damaged product, and I will need to receive the damaged item back before sending a replacement.
If you live in the general vicinity of Columbia, SC or don't mind making a road trip, then I'm receptive to the idea of meeting at the local British Pub to work out an in person delivery, or to speak about my products and set up an order. Email me at email@example.com to schedule a meeting.