Ordering

No matter how in-demand  my work ever becomes, I will always strive to keep my prices affordable to those less fortunate. My prices are, after all, only a fraction of those of my competitors (those few craftsmen who truly make each flute totally by hand). This pricing approach has created  a demand for my work that is far greater than my ability to produce, which has caused me to work from a sold out status and back-order wait list for several years now. 

Because of how many orders I usually have at any given time (always several hundred) I do require payment in full and upfront to hold your place in line on the back-order list. You may cancel your order at any time within 6 months of placing it for a full refund, no questions asked.

 When I go to work each day, I make the whistles or flutes that were next in line on the wait list, and I do not offer any paid list skipping services. To be fair to everyone involved, everyone who orders will have to wait the full amount of time until I reach your spot on the wait list. All wait list wait time quotes are approximate, and may fluctuate due to the number of orders I receive. Believe me, I know firsthand just how annoying it is to have to wait for a flute, and I thank you for your patience as I work my way toward your order. 

Due to the fact that each flute or whistle is totally handmade to custom order, I do not accept returns. There are many videos online featuring my whistles, as well as positive reviews everywhere it is possible to post a review, and these sources will serve to inform you of the characteristics and qualities of the product you are purchasing from me. I'm also happy to discuss the playing characteristics with you personally prior to you ordering, to be sure it is a good fit.  If for some reason you are still dissatisfied with the flute after receiving it, I'm confident that you'll be able to resell it, and probably for more than you paid me for it, given how many people would likely jump at the chance to not have to wait the full time to receive it directly from me. 

In the event of a defect which was my fault, or damage during shipment, I will of course still make good on the order so that in the end you have exactly what you paid for. For claims regarding shipping damage, pictures of the packaging and flute will be required so that I can file a claim against the postal service for the damaged product, and I will need to receive the damaged item back before sending a replacement.